Please note that, in accordance with our return policy, there is no right of withdrawal for deliveries to countries outside the EU.

If you still do wish to return a product, please follow these steps to avoid additional costs:

The trade invoice that was attached to the package in a shipping vouch (1x original, 2x copy) needs to be modified with a couple notes:

> No commercial value – return of originally exported goods

> Reason for return: customer return / warranty / repair (no change in condition)

> Value: only for customs formalities (make the total amount $1 on the trade invoice as it wont pass customs with $0)

The shipping note needs to be in the shipping vouch as well, with the items that are not returned crossed out.

Follow these steps to make a return:

1. Register: Please use this form to describe in detail which items from the shipment you wish to return or exchange.

2. Pack: Unused items must be sent to us in their original packaging without damage. Make sure they are well protected for the journey.

3. Enclose documents: Attach the customized documents to the outside of the package in a suitable shipping vouch.

4. Lapel and ship: Purchase a return label and send it to

OAK Components GmbH

Im Gewerbepark D 69

93059 Regensburg

Germany

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