Subject *

Region *

We look forward to receiving your detailed application. Please go to the appropriate landing page and send us the relevant information.

Information: You will find a link in your order confirmation that allows you to view the order status. Changes or cancellations are only possible if the order has not yet been shipped.

Please note that, in accordance with our return policy, there is no right of withdrawal for deliveries to countries outside the EU.

» You can find our return policy here.

If you still do wish to return a product, please follow these steps to avoid additional costs:

The trade invoice that was attached to the package in a shipping vouch (1x original, 2x copy) needs to be modified with a couple notes:

> No commercial value – return of originally exported goods

> Reason for return: customer return / warranty / repair (no change in condition)

> Value: only for customs formalities (make the total amount $1 on the trade invoice as it wont pass customs with $0)

The shipping note needs to be in the shipping vouch as well, with the items that are not returned crossed out.

Follow these steps to make a return:

1. Register: Please use this form to describe in detail which items from the shipment you wish to return or exchange.

2. Pack: Unused items must be sent to us in their original packaging without damage. Make sure they are well protected for the journey.

3. Enclose documents: Attach the customized documents to the outside of the package in a suitable shipping vouch.

4. Lapel and ship: Purchase a return label and send it to

OAK Components GmbH

Im Gewerbepark D 69

93059 Regensburg

Germany

You can return new and unused OAK products within 30 days.

» You can find our return policy here.

Follow these steps to make a return:

1. Register: Please use this form to describe in detail which items from the shipment you wish to return or exchange.

2. Pack: Unused items must be sent to us in their original packaging without damage. Make sure they are well protected for the journey.

3. Include a copy of the original invoice or delivery note with the package.

4. Lapel and ship: Purchase a return label and send it to

OAK Components GmbH

Im Gewerbepark D 69

93059 Regensburg

Germany

Is there a specific product you’re missing or a new idea you’d love to see? We’re excited to hear your suggestion!

Have you lost or broken a small part for one of our products? Let us know what you need and we will provide you with replacement parts as quickly as possible!

First and last name *

Email *

Where did you buy the product? *

Please indicate whether you purchased directly from us or from a dealer (name dealer).

Order number *

Your 12-digit order number begins with #4(...)

Message *

Problem description *

Describe your problem in detail, when you first noticed it, and how we can help you.

Type of return *

Please let us know if you would like a refund or an replacement (different product variant). Please note: replacements can only be guaranteed promptly if the item is in stock. Otherwise, longer waiting times may occur.

Reason for return *

Returned products *

Upload pictures

Select file or insert using drag & drop

Supported format: JPG, JPEG, PNG, PDF, HEIC.

temp-for-131190-file2-4_

Upload invoice & pictures *

Select file or insert using drag & drop

Supported format: JPG, JPEG, PNG, PDF, HEIC.

temp-for-131190-file2-1_

Please note that warranty claims cannot be processed without proof of purchase.

IMPORTANT: Please enclose a copy of the invoice or the delivery note with your return shipment. Otherwise, we will not be able to assign the return shipment.

Thanks for your message!

We look forward to getting in touch with you. One of our employees will contact you shortly!

Thanks for your message!

We look forward to getting in touch with you. One of our employees will contact you shortly!

nur das beste für dein Bike

Antrieb

Überzeuge dich selbst

Team OAK

Von Bikern für Biker

CO2 reduzierte Lieferungen

Kurze Lieferketten

Made in Europe

Ihr Warenkorb